Ride Cancellation Policy
Cancellation windows, no-show handling and refund treatment for airport transfers, hourly service, weddings, proms and Napa/Sonoma wine tours.
Standard cancellation windows
Sedan and SUV airport or point-to-point reservations may be cancelled at no charge up to four hours before the scheduled pickup. Cancellations inside that window are billed at the full quoted fare.
Hourly service, weddings, proms, corporate roadshows and Napa or Sonoma wine tours require twenty-four hours' notice. Cancellations inside that window are billed at fifty percent of the confirmed booking, and inside four hours at one hundred percent.
No-show handling
A no-show is declared when the passenger cannot be reached at the pickup point after the chauffeur has waited the applicable grace period (fifteen minutes for point-to-point, thirty minutes for domestic arrivals, sixty minutes for international arrivals) and has attempted phone and SMS contact.
No-show reservations are billed at the full quoted fare plus any tolls and parking already incurred.
Refunds and disputes
Eligible refunds are returned to the original payment method within seven to ten business days. Fare disputes must be submitted in writing within thirty days of the ride to blackchauffeurlimo@gmail.com with the reservation number.