Contact Dispatch for Your SFO Arrival

Follow these exact pickup steps at San Francisco International (SFO). Keep this page handy, or print it before you fly.

1. Arriving on a domestic flight in a sedan or SUV? Collect your bags first, continue to the arrivals level, and call or text us with the terminal and door number where you are standing. Once you and your luggage are outside, your chauffeur will pull forward to that curb. SFO allows active loading there, not parked waiting.
2. After an international arrival, clear customs and take all your luggage outside through Door 2 or Door 3 on either the A side or G side. Use the white-striped limousine section at curbside; the former International Terminal Center Island limousine zone is no longer the pickup point. Tell us your side and door once everyone is outside. Your sedan or SUV is called forward only when your full party is ready, since the vehicle may stop long enough to load but may not remain curbside.
3. Mercedes-Benz Sprinter pickups use SFO's bus courtyards: Courtyard A or G at the International Terminal, according to your arrival side; Courtyard 1 at Terminal 1; and Courtyard 3 for Terminal 2 or Terminal 3. Airport staff may move a Terminal 3 pickup to Courtyard 4. Please gather everyone and every bag at the confirmed courtyard before we call the Sprinter forward, because it cannot stand in the loading area.
4. You may add indoor SFO meet-and-greet for $45. With this option, your chauffeur can await you inside with a name sign and help with luggage. If you choose standard curbside pickup instead, the vehicle comes to the terminal only after you are outdoors and prepared to board.
5. Your SFO arrival includes a 60-minute complimentary waiting window. If you need more time, the additional standby charge follows the terms confirmed with your reservation.
6. If you do not see your chauffeur, call or text dispatch and we will share the vehicle's exact location with you.